The Impact of Servicescape on Customer Experience Quality through Employee-to-customer Interaction Quality and Peer-to-peer Interaction Quality in Hedonic Service Settings

Journal article

Beomjoon Choi and Hyun Sik Kim

ASIA MARKETING JOURNAL, Vol.17(2), pp.73-96

07/31/2015

Handle:

https://hdl.handle.net/20.500.12741/rep:5741

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Title: The Impact of Servicescape on Customer Experience Quality through Employee-to-customer Interaction Quality and Peer-to-peer Interaction Quality in Hedonic Service Settings
Creators: Beomjoon Choi
Hyun Sik Kim
Academic Unit: Marketing Supply Chain MGMT
Publication Details: 07/31/2015
Identifiers: 99257870151101671; https://hdl.handle.net/20.500.12741/rep:5741; https://doi.org/10.15830/amj.2015.17.2.73
Language: English