Perceived justice and CSR after service recovery

Journal article

Peer reviewed

The Journal of services marketing, Vol.33(2), pp.206-219

04/08/2019

Handle:

https://hdl.handle.net/20.500.12741/rep:3573

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Title: Perceived justice and CSR after service recovery
Creators: Suna La - Department of Marketing, Korea National Open University, Jongno-gu, Republic of Korea
Beomjoon Choi - California State University, Sacramento, California, USA
Academic Unit: Marketing Supply Chain MGMT
Publication Details: 04/08/2019
Identifiers: 99257847116101671; https://hdl.handle.net/20.500.12741/rep:3573; https://doi.org/10.1108/JSM-10-2017-0342
Language: English