Abstract
In order for training to be successful, learning has to occur. Some ways of learning are done through informal methods that provide value for acquiring tacit knowledge. However, this type of learning may not be efficient for complicated work processes (Tannenbaum, Beard, McNall, & Salas, 2010). Properly designed training programs assist learning for complex work procedures, which result in successful outcomes (e.g., increased performance) by identifying key factors in its development (Diamantidis & Chatzoglou, 2014; Kraiger & Cavanagh, 2012). The purpose of this project is to review the current and classic training literature. From this literature, the author will derive specific recommendations for designing a training program at the California Contractors State License Board within the Testing Division. Moreover, management supported the idea of revising the current training for newly hired test monitors and test proctors. While the present training includes certain methods, its processes are limited and has opportunity for improvements. This project analyzes the existing training practices of the Examination Administration Unit, while recommending suitable training models and methods from the research. Specifically, the project follows a methodical training design process that includes the conduction of a needs analysis, consideration for the factors that affect learning, identification of training goals and objectives, development of an evaluation plan, formation of training methods, and administration of evaluations. The suggested models of Grossman and Salas (2011) and Kirkpatrick, J. and Kirkpatrick, W. (2016) would help increase the transfer of training while providing a formal basis for training evaluation. Specifically, the project incorporates several types of training methods and evaluation instruments within the proposed training for new employees.