Abstract
In today’s complex business world, a company’s management team is faced with increased pressure to deliver bottom line results. Companies today are finding that to deliver these results they must have an organization that is not only efficient, but also scalable. One option that some of the largest multi-national companies are adopting is a shared service model. The primary output of this model is a company’s ability to gain economies of scale. However, due to this transformation, there is a ripple effect, which impacts the company’s processes and systems. The primary purpose of this paper is to address the realignment of organizational processes and systems once the strategic decision is made to create a shared service model. The secondary purpose is to demonstrate the unattended benefits of this alignment.